Return & Refund Policy

Effective Date: 01/05/2026

At SILWER, your comfort and satisfaction matter most. If something isn’t right, we offer an easy, transparent return and exchange process.

10-Day Return or Exchange Window

You may request a return or exchange within 10 (ten) days of receiving your order.

Conditions

  • Product must be unused, unworn, and in its original packaging
  • Tags and labels must be intact
  • Original invoice or proof of purchase should be available
  • Return/exchange request must be initiated within 10 days of delivery

We’re unable to accept return or exchange requests raised after 10 days from the date of delivery.

How to Initiate a Return or Exchange

Email us at hello@silwer.in or WhatsApp us at 8130346990 with:

  • Your order ID
  • Whether you’d like a return (refund) or an exchange (different size/colour)
  • Reason for the request
  • Clear photos, if the product was damaged or defective

What Happens Next

  1. Pickup request raised — once your request is approved, we schedule a free reverse pickup from your address (no cost to you, for all serviceable pin codes).
  2. Return received — the product arrives back at our facility.
  3. Quality check (QC) performed — we inspect the product to confirm it meets the conditions above (unused, unworn, tags intact).
  4. Confirmation shared — once QC is complete, we’ll send you confirmation of the outcome, refund or exchange, along with next steps.
  5. Resolution processed:
    • For returns: your refund is processed within 5-7 business days of QC confirmation.
    • For exchanges: your replacement (different size or colour of the same product) is dispatched once QC is confirmed. If the item you’d like to exchange into is priced differently, the difference will either be collected or refunded before dispatch. If your preferred size/colour is out of stock, we’ll offer a refund instead.

If reverse pickup isn’t available for your pin code, you’re welcome to ship the product to us at your own cost, to:

Returns Department
SILWER,
Plot No. 329, Ground Floor, Udyog Kendra 1, Ecotech III, Greater Noida-201318

Refunds

  • Refunds are issued to your original payment method (bank transfer or UPI for Cash on Delivery orders, since there’s no card/online payment to reverse).
  • For Cash on Delivery orders, the Rs. 99 COD charge is non-refundable. Only the product price is refunded.
  • Refunds are processed within 5-7 business days of successful QC.

Non-Returnable / Non-Exchangeable Items

Certain products may be excluded from returns or exchanges for hygiene or other reasons. Any such exclusions will be clearly communicated at the time of purchase or in the product description.

Questions?

Reach us anytime at hello@silwer.in or WhatsApp 8130346990.