Terms & Conditions

Effective Date: 01/05/2026

Welcome to SILWER, this page provides information about Mymoai Care Private Limited (“SILWER”, “Company”, “we”, “our”, or “us”) and the terms and conditions (“Terms”) on which we sell our products (“Products”) through our website www.silwer.in (“Platform”) to you.

These Terms govern every contract for the sale of Products between you and us (“Contract”). Please read these Terms carefully before using our Platform or placing an order.

By placing an order or making a payment, you agree to be bound by these Terms. If you do not accept these Terms, you will not be able to purchase Products from our Platform.

We recommend that you read and retain a copy of these Terms for your records. We may update or modify these Terms from time to time. Each time you use our Platform or place an order, please review the Terms to ensure you understand the conditions applicable at that time.

  1. Information About Us

    1. This Platform is owned and operated by Mymoai Care Private Limited (“SILWER”, “Company”, “we”, “our”, or “us”), a company incorporated under the provisions of the Companies Act, 2013, having its registered office at:

      704, 7TH FLOOR, PALM COURT, MEHRAULI, GURGAON, HARYANA- 122007

      The Company is engaged in the business of designing, marketing, and selling footwear and related products through its e-commerce platform and other channels.

  1. Contacting Us

If you wish to contact us for any reason, including for customer support or to raise a complaint, you may reach us through the following details:

Customer Care

  • Email: hello@silwer.in

  • Phone: 8130346990

  • Working Hours: 9:00 AM to 5:00 PM, Monday to Friday

Grievance Officer (as per applicable laws)
Name: Pranjal Singh
Designation: Grievance Officer
Email: hello@silwer.in
Phone: 8130346990
Address: 704, 7th Floor, Palm Court, Mehrauli, Gurgaon, Haryana – 122007, India
Working Hours: 9:00 AM to 5:00 PM, Monday to Friday

Communication

If we need to contact you or provide any notice, we will do so using the contact details provided by you at the time of placing an order, including via email, phone, or other electronic means.

Acceptance of Terms

When you place an order, you indicate your acceptance of these Terms. This constitutes a legally binding agreement between you (“Customer”) and SILWER.

  1. Formation of Contract

    1. We sell Products only to end-users or consumers with a valid delivery address in India. End-users are individuals who purchase Products for personal use and not for resale. We reserve the right to refuse or cancel orders placed by resellers, distributors, or bulk purchasers.

    2. By placing an order on our Platform, you acknowledge that the transaction is with Mymoai Care Private Limited (SILWER). Upon successful verification of the details provided by you, we will process and fulfill your order at the price displayed at the time of order placement.

    3. Our Platform will guide you through the steps required to place an order and complete payment. You will have the opportunity to review and correct any errors before submitting your order. You are advised to carefully check all details before final submission.

    4. After placing an order, you will receive an acknowledgment email confirming receipt of your order. This acknowledgment does not constitute acceptance of your order. A legally binding contract is formed only when we send you an order confirmation email.

    5. Once your order is processed and dispatched, you will receive a dispatch confirmation email.

    6. If we are unable to fulfil your order (for example, due to unavailability of stock or pricing errors), we will inform you promptly. If payment has already been made, a full refund, including any delivery charges (if applicable), will be processed. In such cases, we shall have no further liability.

    7. We reserve the right to verify the authenticity and accuracy of the information provided by you. If required, we may contact you or your payment service provider to confirm your identity or transaction details.

    8. Products available on our Platform are intended for personal, non-commercial use only. Purchase of Products for resale is strictly prohibited.

    9. By placing an order, you confirm that you are legally capable of entering into a binding contract. You further confirm that all payment details provided are accurate and that you are authorized to use the selected payment method. We reserve the right to cancel any order if we are unable to verify the information or payment details provided. In the event of such cancellation, any amount paid will be refunded in accordance with our refund policy.

  2. Terms of Use of Our Platform

    1. Acceptance of Terms

Please read these Terms of Use carefully before using our Platform. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the Platform immediately.

  1. Availability and Access

We do not guarantee that our Platform, or any content on it, will always be available or uninterrupted. Access is provided on a temporary basis, and we reserve the right to modify, suspend, or discontinue any part of the Platform without notice. We shall not be liable if the Platform is unavailable at any time or for any period.

You are responsible for making all necessary arrangements to access the Platform and for ensuring that all persons accessing it through your internet connection comply with these Terms.

We may revise these Terms from time to time. Continued use of the Platform constitutes your acceptance of any such changes.

  1. Restricted Access

Access to certain areas of the Platform may be restricted. We reserve the right to restrict access to any part or the entire Platform at our discretion.

  1. Use by Minors

The Platform is not intended for use by individuals under the age of 18 without the involvement of a parent or guardian. Parents and guardians are advised to supervise the online activities of minors and ensure safe usage of the Platform.

  1. Prohibited Use
    You agree not to use the Platform:

  • In any manner that is unlawful, fraudulent, or harmful

  • To damage, disable, or impair the Platform or its availability

  • To gain unauthorized access to the Platform or related systems

  • To copy, store, distribute, or misuse any content from the Platform

  • To send unsolicited or unauthorized communications

  • For any purpose other than legitimate personal use, including placing orders

Any use of content or materials from the Platform requires prior written permission from us.

  1. Legal Compliance and Enforcement

We reserve the right to report any violation of these Terms to the relevant authorities and cooperate with law enforcement agencies, including by disclosing information as required under applicable laws. Your right to use the Platform will cease immediately upon such breach.

  1. Intellectual Property Rights & Limitation of Liability

All intellectual property rights in the Platform, including trademarks, logos, content, designs, and software, are owned by or licensed to us. Unauthorized use is strictly prohibited.

To the extent permitted by law, our liability for any claim arising out of the use of our Platform or Products shall be limited to the amount paid by you for the relevant Product. Nothing in these Terms limits liability where such limitation is not permitted under applicable law, including in cases of fraud or wilful misconduct.

  1. User Content Standards
    You agree not to post, transmit, or share any content that:

  • Is defamatory, obscene, offensive, or abusive

  • Contains false, misleading, or deceptive information

  • Promotes illegal activities or terrorism

  • Infringes intellectual property or privacy rights

  • Impersonates any person without authorization

    1. User Responsibility

You are responsible for any loss or damage caused to us as a result of your breach of these Terms.

  1. Record of Transactions

We do not store your purchase agreements indefinitely. You will receive order confirmations via email, and you are responsible for retaining such records.

  1. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

  1. Trademarks

All trademarks, logos, and service marks displayed on the Platform are the property of Mymoai Care Private Limited (SILWER) or their respective owners. Nothing on the Platform grants any license or right to use such marks without prior written consent.

  1. Use of Content

All content on the Platform, including text, images, graphics, videos, and software (“Content”), is provided for personal, non-commercial use only. Any reproduction, distribution, modification, or other use of the Content without prior written permission is strictly prohibited.

  1. Products; Pricing & Payment

    1. Pricing

  • All prices are listed in Indian Rupees

  • Prices may change without notice. Any errors or discrepancies may lead to order cancellation and full refund.

Payment

  • Payment is required at the time of order placement via authorized methods (e.g., credit/debit cards, UPI, net banking, wallets).

  • We reserve the right to refuse orders in case of fraudulent or suspicious activity.

Cash on Delivery (COD) (if applicable)
Where Cash on Delivery is available:

  • We reserve the right to enable or disable COD at our discretion

  • A non-refundable convenience charge of Rs. 99 applies to all COD orders. This charge is payable in cash at the time of delivery, along with the remaining order value.

  • The Rs. 99 COD charge is non-refundable under any circumstances, including in the event of a return, exchange, or cancellation. The price of the Product itself remains fully refundable in accordance with our Returns and Exchange Policy.

  • Payment must be made in full at the time of delivery

  • We may refuse delivery if payment is not completed

  • All payments must be made in Indian Rupees

Order Processing & Acceptance

  • Orders are subject to availability and stock.

  • We may limit quantities or cancel orders at our discretion.

  • Placing an order generates an order confirmation, but acceptance is only confirmed upon shipment

Shipping & Delivery

Dispatch and Delivery Timeline

  • Shipping is free on all orders, with no minimum order value.

  • We aim to dispatch orders within 3 (three) business days from the date of payment confirmation. Delivery timelines vary depending on your location and serviceability by our logistics partner. We currently ship within India only.

Delivery Confirmation & Tracking

  • Once your order is dispatched, you will receive a confirmation communication containing tracking details (where available), enabling you to monitor the status of your shipment.

Delivery Address

  • Delivery of the Products will be completed when they are delivered to the address provided by you at the time of placing the order. You are responsible for ensuring that the shipping details provided are accurate and complete.

Failed Delivery Attempts

  • If no one is available at the delivery address to receive the order, the delivery partner may attempt re-delivery or leave a notification. You may be required to coordinate directly with the delivery partner for re-delivery or pickup.

Delays and External Factors

  • Delivery timelines are indicative and may be affected by factors beyond our control, including logistics delays, weather conditions, regulatory requirements, or other unforeseen circumstances. We shall not be liable for delays caused by such factors; however, we will make reasonable efforts to keep you informed in case of significant delays.

Product Availability

  • In certain cases, part of your order may be delayed due to product unavailability or backorder situations. We will make reasonable efforts to inform you and minimize delays

Customer Responsibility

  • Products are shipped based on the information provided by you. Any loss or delay arising from incorrect or incomplete address details shall be your responsibility.

Carrier Communication

  • Our logistics partners may contact you to confirm delivery details or coordinate delivery schedules.

Returns and Exchanges

Except as otherwise provided under Clause 6 (Defective or Damaged Products), the following terms apply to standard returns and exchanges.

  1. Return/Exchange Process

You may request a return or exchange within 10 (ten) days of delivery. Details on how to initiate a return or exchange, including eligibility and the process, will be made available on our Platform, checkout page, order confirmation email, and/or dispatch confirmation communication. Full details are set out in our separate Returns and Exchange Policy.

  1. Return Address

Returned Products must be sent only to the address communicated by us through the returns process or as mentioned in the return instructions shared with you. We shall not be responsible for Products returned to any incorrect or unauthorized address.

  1. Condition of Returned Products

Products must be returned in unused, unworn, and original condition, with all tags, labels, and packaging intact, along with the original invoice or proof of purchase.

All returned Products are sent at your own risk until received by us or our authorized logistics partner.

  1. Inspection and Acceptance

All returns are subject to inspection and quality check at the time of pickup or upon receipt. If the returned Product is found to be damaged, used, or not in a resalable condition due to your actions, we reserve the right to reject the return request or reduce the refund amount, at our sole discretion.

  1. Valid Return Requests

Returns will only be processed where a valid return request has been initiated through the prescribed process and within the applicable return window.

  1. Refunds

Approved refunds will be processed to the original payment method used at the time of purchase, subject to applicable laws. Refunds will be initiated within 5–7 business days from the date of successful pickup and quality inspection of the returned Product. For Cash on Delivery orders, the Rs. 99 COD charge is non-refundable; the Product price will be refunded via bank transfer or UPI.

  1. Deductions

We reserve the right to make deductions from the refund amount where the returned Product is not in acceptable condition or where any components (including packaging, accessories, or tags) are missing.

  1. Non-Returnable Products

Certain Products may not be eligible for return due to hygiene, usage, or other reasons. Such exclusions, if applicable, will be clearly communicated at the time of purchase or in the product description.

  1. Defective or Damaged Products

    1. Legal Obligation

We are under a legal obligation to supply Products that conform to the Contract. If you receive a Product that is defective, damaged, or not as described, you may contact us at hello@silwer.in to initiate a complaint or return request.

  1. Verification Process

Upon receiving your request, we will assess the Product to determine whether it is defective, damaged, or non-conforming. This may include a review based on images, descriptions, or physical inspection of the returned Product.

  • If the Product is confirmed to be defective, damaged, or not as described, we will process a full refund, including applicable shipping charges.

  • If the Product is found not to be defective or non-conforming, the return request may be rejected, and the Product may be sent back to you at your cost.

For further details on the return process, please refer to Clause 5 (Returns and Exchanges).

  1. Refund Process

Approved refunds will be credited to the original payment method used at the time of purchase. Refunds are generally processed within 5–7 business days from the date of successful pickup or receipt of the returned Product, subject to inspection and verification.

Please note that the time taken for the refunded amount to reflect in your account may vary depending on your payment provider.

  1. Events Outside Our Control (Force Majeure)

We shall not be liable for any failure or delay in the performance of our obligations under a Contract if such failure or delay is caused by an event beyond our reasonable control (“Force Majeure Event”).

A “Force Majeure Event” includes, but is not limited to:

  • Strikes, lock-outs, or industrial actions

  • Civil unrest, riots, war, or terrorist acts

  • Natural disasters such as fire, flood, earthquake, storm, or epidemic/pandemic

  • Government actions, restrictions, or regulatory changes

  • Failure of telecommunications networks or utilities

  • Disruptions in transportation systems (including rail, road, air, or shipping)

If a Force Majeure Event occurs:

  • We will notify you as soon as reasonably practicable

  • Our obligations under the Contract will be suspended for the duration of the Force Majeure Event

  • The timeline for performance (including delivery) will be extended accordingly

  • Where delivery is affected, we will attempt to arrange a revised delivery schedule

If the Force Majeure Event continues for more than 30 (thirty) days, you may choose to cancel the affected order by contacting us. In such cases, any amount paid by you will be refunded, subject to return of the Product (if already delivered), in accordance with these Terms.

We shall also not be liable for delays caused due to product unavailability, backorder situations, or supply chain disruptions. Such delays shall be treated as Force Majeure Events for the purpose of this clause.

  1. Disclaimer of Warranties & Limitation of Liability

    1. Disclaimer of Warranties

All Products are provided on an “as is” and “as available” basis, without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement, except as required under applicable law.

  1. Limitation of Liability

To the maximum extent permitted by applicable law, Mymoai Care Private Limited (SILWER) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with the use of our Platform or purchase of Products.

  1. Maximum Liability

In any event, our total liability arising out of or in connection with any Product or Contract shall not exceed the amount actually paid by you for the relevant Product.

  1. Exceptions

Nothing in these Terms shall limit or exclude liability that cannot be limited or excluded under applicable law, including liability arising from fraud, gross negligence, or wilful misconduct.

  1. Your Liability for Breach

You agree to indemnify and hold harmless Mymoai Care Private Limited (SILWER), its affiliates, officers, directors, employees, and agents from and against any losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your breach of these Terms; or

  • Any claim that your actions or use of the Platform violates applicable laws or the rights of any third party.

  1. Breach of Terms

Without prejudice to any other rights available to us, if you breach these Terms, we may take appropriate action, including:

  • Suspending or terminating your access to the Platform

  • Restricting or blocking access from your IP address

  • Initiating legal proceedings (civil and/or criminal)

  • Reporting the matter to relevant authorities, where required

  1. Governing Law & Jurisdiction

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of India.

The courts at Delhi, India shall have exclusive jurisdiction over all such disputes.

We make no representation that the Products or services available on the Platform are appropriate or compliant for use outside India. Users accessing the Platform from outside India do so at their own risk and are responsible for compliance with applicable local laws, including customs duties, taxes, and import regulations.

  1. Other Important Terms

    1. Assignment

We may transfer or assign our rights and obligations under these Terms to any affiliate or third party. Such transfer shall not affect your rights under these Terms.

  1. Privacy

We process your personal information in accordance with our Privacy Policy. By using our Platform, you agree to such processing.

  1. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

  1. Third-Party Rights

These Terms are between you and us. No third party shall have any rights to enforce any provision of these Terms.

  1. Waiver

Failure or delay in enforcing any provision of these Terms shall not constitute a waiver of our rights.

  1. Entire Agreement

These Terms, along with our policies, constitute the entire agreement between you and us regarding your use of the Platform and purchase of Products.

  1. Consumer Rights

Nothing in these Terms shall limit or exclude any rights available to you under applicable consumer protection laws in India.

Contact Us

For any questions or concerns, please contact us at hello@silwer.in

Thank you for choosing SILWER!