Shipping Policy

Effective Date: 01/05/2026
At SILWER (Mymoai Care Private Limited), we are committed to ensuring a smooth and timely delivery experience. This Shipping Policy outlines the terms and timelines applicable to orders placed through our website.

1. Order Processing

Orders are processed after successful order confirmation and payment.

We aim to ship all confirmed orders within 3 (three) working days from the date of order confirmation.

Once your order has been shipped, you will receive the relevant shipping and tracking details, wherever applicable.

2. Delivery Timeline

Orders are expected to be delivered within 7 (seven) working days from the date of order confirmation.

Delivery timelines may vary depending on the delivery location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Issues

In case of any delay, damage, incorrect product, or other issue related to the delivery of your order, please contact us at:

Email: hello@silwer.in

Please include your order number and a brief description of the issue so that our team can assist you.

4. Cash on Delivery (COD)

For orders placed with Cash on Delivery, a non-refundable convenience charge of Rs. 99 applies, payable in cash at the time of delivery along with the rest of your order value.

See our Terms and Conditions and Returns and Exchange Policy for details on how this charge is treated in the event of a return.

5. Additional Notes

A valid order confirmation or invoice may be required for any shipping-related queries.

Delivery is available to locations supported by our shipping partners.

SILWER is not responsible for delays caused by circumstances beyond its reasonable control, including courier delays, natural events, strikes, or other unforeseen circumstances.