Warranty Policy

At SILWER (Mymoai Care Private Limited), we are committed to delivering high-quality products. This Warranty Policy outlines the terms under which warranty support is provided.

1. Coverage

We offer a limited warranty of 90 (ninety) days from the date of delivery against manufacturing defects in materials or workmanship. This includes:

  • Sole separation

  • Stitching defects

  • Adhesive failures

  • Hardware issues (e.g., zippers, fasteners)

2. Exclusions

This warranty does not cover:

  • Damage due to misuse, neglect, accidents, or improper care

  • Wear and tear from regular use

  • Water damage (unless product is labelled water-resistant)

  • Modifications or repairs not performed by SILWER

3. How to Claim

To initiate a warranty claim, please follow the steps below:

  1. Email us at hello@silwer.in with the following details:

    • Order number

    • Clear images showing the issue

    • Brief description of the defect

  2. Our team will review your request and respond within 3 (three) working days.

If the issue is determined to be covered under this policy, we will, at our discretion, provide a replacement or appropriate resolution.

4. Additional Notes

  • A valid proof of purchase (invoice or order confirmation) is required for all warranty claims.

  • This warranty is applicable only to purchases made through www.silwer.in or authorized sales channels.

  • The warranty is non-transferable and applies only to the original purchaser